COMS – Customer & Operation Management System
COMS is housed with eight major modules with specific functionality for each module with further sub-modules.
The major modules are:
- CRM
- Operation
- Finance
- Marketing
- Administration
- Customer Portal
- Reseller Portal
- Reports
CRM
- Opportunity Management
- Customer Management
- Account Management
- Contact Management
- Quotation Management
- Contract Management
OPERATIONS
- Resource Management
- Work Order Management
- Service Order Management
- Helpdesk Order Management
- File Management
- Alert Management
- Token or Service Units Management
FINANCE
- Billing Management
MARKETING
- Deal Management
- Service Management
- Product Management
- Commission Policy
ADMINISTRATION
- Role Management
- User Management
- Access Rights or Permission
- Configuration Management
- Reseller Management
- Customer Login Management
- Reseller Login Management
- Dashboard Management
CUSTOMER PORTAL (CUSTOMER ONLINE SELF-SERVICE PORTAL)
- Profile Management
- Bill or Contract Management
- Helpdesk Management
- Knowledgebase Portal
RESELLER PORTAL (RESELLER ONLINE SELF-SERVICE PORTAL)
- Profile Management
- Bill or Contracts Management
- Helpdesk Management
REPORTS (CONTROLLED BY ACCESS RIGHTS. EXPORT TO PDF / EXCEL)
- Opportunity Management
- Customer Management
- Account Management
- Contact Management
- Quotation Management
- Contract Management
- Resource Management
- Work Order Management
- Helpdesk Management
- Alert Management
- Service Order Management
- Token Management
- Deal Management
- Service Management
- Product Management
- Billing Management
- Admin Management
- Weekly Sales Report by Sales Person
- Sales Performance Report by Sales Person
- Reseller Management
