COMS – Customer & Operation Management System

COMS – Customer & Operation Management System

COMS is housed with eight major modules with specific functionality for each module with further sub-modules.

The major modules are:

  • CRM
  • Operation
  • Finance
  • Marketing
  • Administration
  • Customer Portal
  • Reseller Portal
  • Reports

CRM

  • Opportunity Management
  • Customer Management
  • Account Management
  • Contact Management
  • Quotation Management
  • Contract Management

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OPERATIONS

  • Resource Management
  • Work Order Management
  • Service Order Management
  • Helpdesk Order Management
  • File Management
  • Alert Management
  • Token or Service Units Management

FINANCE

  • Billing Management

MARKETING

  • Deal Management
  • Service Management
  • Product Management
  • Commission Policy

ADMINISTRATION

  • Role Management
  • User Management
  • Access Rights or Permission
  • Configuration Management
  • Reseller Management
  • Customer Login Management
  • Reseller Login Management
  • Dashboard Management

CUSTOMER PORTAL (CUSTOMER ONLINE SELF-SERVICE PORTAL)

  • Profile Management
  • Bill or Contract Management
  • Helpdesk Management
  • Knowledgebase Portal

RESELLER PORTAL (RESELLER ONLINE SELF-SERVICE PORTAL)

  • Profile Management
  • Bill or Contracts Management
  • Helpdesk Management

REPORTS (CONTROLLED BY ACCESS RIGHTS. EXPORT TO PDF / EXCEL)

  • Opportunity Management
  • Customer Management
  • Account Management
  • Contact Management
  • Quotation Management
  • Contract Management
  • Resource Management
  • Work Order Management
  • Helpdesk Management
  • Alert Management
  • Service Order Management
  • Token Management
  • Deal Management
  • Service Management
  • Product Management
  • Billing Management
  • Admin Management
  • Weekly Sales Report by Sales Person
  • Sales Performance Report by Sales Person
  • Reseller Management